Returns & Exchanges
At Hestan Culinary, we stand behind the quality of our premium cookware and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return unused items in their original packaging within 45 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid UPS shipping label and a return authorization slip to include inside your package.
Pack Securely
Place the unused cookware in its original Hestan branded box and ensure it is safely packed within a sturdy shipping carton to prevent damage during transit.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing